Contact

Online Metals Contact Desk

Use this page for material questions, cut-to-size requests, order planning, documentation notes and shipment coordination. The more specific the grade, shape, size and quantity, the faster the support desk can route the request.

Online Metals is most useful when the inquiry is tied to a real work order: aluminum plate blanks for a prototype, stainless tube for a guard, copper bar for an electrical build, or carbon steel angle for a repair frame. Add any known alloy, finish, tolerance, packaging or receiving constraint so the first reply can focus on feasibility instead of basic clarification.

Online Metals support desk and warehouse
Address

Service center support

Online order desk, industrial warehouse network, United States and global shipment coordination. Include destination city and receiving limits when freight size may affect the order.

Phone and email

Sales desk

+1 (800) 704-2157
[email protected]

Use email for cut lists, material substitutions, repeat-order notes and certificate requests that need written review.

Working hours

Order review

Monday to Friday
8:00 AM - 6:00 PM local support time

Requests with complete dimensions, quantity and shipment details can move through the review queue with fewer back-and-forth questions.

Quote form

Send a clear material request

Include material family, alloy or grade if known, shape, dimensions, quantity, cut notes, destination and any certificate or packaging requirement. For repeat orders, add the previous job reference in the message field.

If you are still comparing options, describe the application environment. For example, note whether the part will see outdoor exposure, food equipment washdown, electrical current, welded fabrication, cosmetic surface requirements or simple fixture duty. That context helps the support desk respond with a practical material path.

For urgent work, call out the required dock date and whether partial shipment is acceptable.

  • Material and shape
  • Cut dimensions and tolerance notes
  • Quantity and destination
  • Documentation or packaging needs